Member FAQs
Account
How old do I need to be to purchase SoulCybin products?
You must be 21 years of age or older to receive benefits from SoulCybin. You are required to provide government issued photo identification to verify your age.
How do I reset my password?
To reset your password, go to the account/login page. On the login form, click the link that says “Lost your password?” OR, click here to reset your password.
How can I refer a friend?
Anyone over the age of 21 is welcome, but if you send your friend a coupon, they get 20% off their first purchase – plus you get $10 in points!
Where shall I send my emails to get support?
Please send all support emails to support@soulcybin.org (never to any other email address related to your payment or zelle or crypto transfer).
Benefits/Offerings/Supplements
I can’t find the offering I am looking for on the website.
If you are looking for an offering that you cannot see listed, please contact us.
Have a recommendation? We’re always working on new offerings. We love to hear what you think.
Which offering or dosage do you recommend for depression/anxiety/creativity (...) ?
We always recommend new members to start out with several Sample Packs of different blends and dosages, to discover what works best for you. Our Microdosing Guide goes into much more depth about all the supplements we offer, plus how to find the right dose. Please click here to download it.
Requesting Benefits
When will my donation be processed?
We work hard to ensure that donation benefits are typically shipped within 24-48 hours from the time that your payment is received, Monday through Friday.
Shipping time is generally 3-5 business days after that.
If your donation is Urgent, please let us know so we can try to further expedite your shipping: support@soulcybin.org
Does SoulCybin accept returns?
Yes – you can learn more about our return policy here.
Does SoulCybin offer discounts?
SoulCybin offers points for each purchase with completed donation, equivalent to 3% back.
To earn: Each dollar spent earns you 3 points.
To redeem: Every 100 points redeemed discounts $1 off your order total (not including tax and shipping).
We also have a friend referral program, please click here to find out more!
I keep receiving a "session expired" / timed out error.
This is most likely happening because you’re not logged in. Please make sure you’re logged into your account and then try again. If this issue continues to arise, please delete your browser’s cookies and cache, or try with a different browser altogether.
Donations
What methods of donation does SoulCybin accept?
You can donate via Zelle or Cryptocurrency (preferred)!
For Cryptocurrency instructions, please read our how to donate with cryptocurrency guide.
We break it down and make it simple, even if it’s your first time.
For Zelle donations, please follow the instructions here: https://soulcybin.org/how-to-pay-with-zelle/
If your bank doesn’t connect with Zelle, we recommend easily creating an online bank that does.
The following banks don’t require a monthly fee:
Zelle isn't working.
Please take several screenshots of the exact error you’re receiving, and send it to us via support@soulcybin.org.
My bank doesn't connect with Zelle.
If your bank doesn’t connect with Zelle, we recommend easily creating an online bank that does.
The following banks don’t require a monthly fee:
After donating via Zelle, it says you have to "accept" the transaction/payment first.
Unfortunately this means you’ve entered the wrong information. Could you double check please?
Name: Awesome Core
Last Name: Service LLC
Email: sendzelle333@gmail.com
Shipping
Where does SoulCybin ship to?
SoulCybin ships only within the United States of America.
What is the cost of shipping?
Regular shipping is $11.
How long will it take for my benefits to arrive?
We work hard to ensure that donation benefits are typically shipped within 24-48 hours from the time that your payment is received, Monday through Friday.
Shipping time is generally 3-5 business days after that.
Can I track my benefits?
Yes. All packages are shipped with a tracking number. You can find your tracking number in the donation details on your account page.
What happens if my package is delayed or lost?
Even if they are feeling rushed to receive it, wait at least 1 week after shipping, if still, we will resend.
Points
How does the SoulCybin points program work?
SoulCybin offers points for each purchase with completed donation, equivalent to 3% back.
To earn: Each dollar donated earns you 3 points.
To redeem: Every 100 points redeemed discounts $1 off your next donation total (not including shipping).
How can I earn points?
Method #1 – Purchase products. Each dollar you spend earns you 3 points.
Method #2 – Review a product (you must have purchased a product to review it). You earn 500 points for each product review ($5 discount).
Method #3 – Refer a friend. Every friend you refer who successfully purchases a product earns you 1000 points ($10 discount).
Method #4 – Write a testimonial. We welcome each user to write a testimonial to support@soulcybin.org – once reviewed you will receive 1000 points ($10 discount) for your testimonial. A testimonial reward is only available once every 6 months and is only available to verified purchasers of SoulCybin products.