First of all, sorry about how long we took to reply to this post. We’re a small growing organization, and we were not able to do everything as we would’ve liked. However, we’re now getting more organized and determined to be more active and present in the forums, so thank you for your patience and understanding!
Have you got your questions answered by us, Caroline? We generally take 0-48 hs to reply to emails, sometimes more depending on the email and the volume of emails we’re dealing with, but we do reply generally to all emails within some days, unless the ones that don’t arrive properly or somehow get lost.
Please keep in mind our only email address is email@example.com. If this hasn’t been solved for you yet, PLEASE contact us to that address (check the spelling) and we WILL get back to you shortly enough.
I want to let you know that we really have the best intentions and that we are committed and determined to keep improving as a whole organization, which includes improving our benefits as well as our service to you all. We honestly and truly value all our members and wish you all the best.
Thank you so much for being part of this beautiful movement!
Take care and have a wonderful rest of the week,