Any replies?

Home Forums General Discussion Any replies?

  • This topic has 5 replies, 4 voices, and was last updated 1 week, 1 day ago by SoulCybin Moderator.
Viewing 6 posts - 1 through 6 (of 6 total)
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  • #46526
    Jessi Moore
    Participant
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      I’ve posted and asked questions with no replies. The company says if you have questions, email them. I did that, too. Still no replies. Is anyone else having problems getting a response to your concerns??

      #46528
      David Ramsey
      Participant
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        I have and the first question was a fairly quick response maybe 2 or 3 days. The second time it did take about a week.

        #46544
        Jessi Moore
        Participant
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          Thank you, David. My post was on the 15th and I emailed them on the 24th. I’ll wait and see if they reply.

          #46667
          Carolyn Cox
          Participant
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            They responded quickly when I wanted details regarding how to pay for the product, however, I haven’t heard a thing regarding a problem with the delivery.

             

            #46671
            Jessi Moore
            Participant
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              I’m sorry you’re having problems with delivery. I got an email yesterday from Emma who was extremely helpful and explained alot to me, asked questions, and genuinely seemed like she wanted to get to the bottom of my problems. So, thank you, Emma!

              #55162
              SoulCybin Moderator
              Moderator
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                Hello, Jessi (and all)!

                First of all, sorry about how long we took to reply to this post. We’re a small growing organization, and we were not able to do everything as we would’ve liked. However, we’re now getting more organized and determined to be more active and present in the forums, so thank you for your patience and understanding!

                Have you got your questions answered by us, Jessi? We generally take 0-48 hs to reply to emails, sometimes more depending on the email and the volume of emails we’re dealing with, but we do reply generally to all emails within some days, unless the ones that don’t arrive properly or somehow get lost.

                Please keep in mind our only email address is support@soulcybin.org.

                I want to let you know that we really have the best intentions and that we are committed and determined to keep improving as a whole organization, which includes improving our benefits as well as our service to you all. We honestly and truly value all our members and wish you all the best.

                Thank you so much for being part of this beautiful movement! And feel free to send us an email or reply to this, you’ll see that we WILL reply shortly enough.

                Take care and have a wonderful rest of the week,

                SoulCybin

                 

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