Coupons are broken 5/11

Tagged: coupon, troubleshooting, website issue

This topic has 5 replies, 2 voices, and was last updated 4 months, 2 weeks ago by SoulCybin Moderator.

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May 11, 2023 at 6:49 am #41131
Katie Adams
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The coupons shown at the top of the website don’t work at checkout. It says they don’t exist. Admin help?
May 11, 2023 at 9:38 am #41144
SoulCybin Moderator
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Hi Katie,

Thank you for lettings us know! We checked and now it should be working!
May 11, 2023 at 10:06 am #41146
Katie Adams
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I’m still having the same problem. Coupon code does not exist.
May 11, 2023 at 12:05 pm #41183
SoulCybin Moderator
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If you are trying to get a Two bottle bundle, then the coupon will not work. It works for everything else, except the Two bottle bundle discount. Meaning it cannot be applied with another discount.

I hope this helps!
May 11, 2023 at 3:15 pm #41217
Katie Adams
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I’m trying to buy a single bottle of adaptogen blend, 25mg. It says the coupon code does not exist.
May 11, 2023 at 9:29 pm #41266
SoulCybin Moderator
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We apologize for any confusion! Our marketing team wrote coupon codes sacredmother20 and sacredmother25 in our emails, but sacredearth20 and sacredearth25 in our top yellow banner, which was not working. Now all are working! Feel free to use whichever is best for you. The 20% coupons can apply to any donation, while the 25% is reserved for donations totaling $200+ before discount. Just remember that these can not be combined with the “Two Bottle Bundle” 10% discount, so just put any offerings in your cart directly that you want to use these coupons with.

Let us know if you have any further questions!

In Sacred Service,

SoulCybin Family
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