Did people actually get their orders?

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  • #40926
    Erin Fisk
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      I ordered last week and order on my account says in transit still but then I click on the tracking like to UPS and says unable to be found now….
      Feeling like I got scammed right now.

      #40937
      Caroline Foote
      Participant
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        I’ve placed numerous orders and received all of them. This is not a scam.

        #40940
        Julio Paez
        Participant
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          Yes. Multiple. And others around as well

          #40942
          george larson
          Participant
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            same here. numerous orders, never had a problem. SoulCybin is, without question, legit

            #40969
            G.B.
            Participant
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              Dear Erin@w…,
              Sometimes UPS might say your tracking # is not found if a label was been printed at the Soulcybin facility but the package had not actually been picked up yet. Hopefully by now the tracking has worked it’s way into the system and you can see updates. I noticed I would get more accurate tracking details if I tracked from the Soulcybin link, vs putting the tracking # directly into the UPS website. So far my experience with Soulcybin has been incredibly positive on every level. If you still don’t have any info about your package, please reach out to them and I’m sure they will make it right.

              #40988
              Erin Fisk
              Participant
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                Thank you for responding everyone. I have reached out and not heard anything back. The tracking on the website shows back and forth between cities over and over and stuck back in St Louis now for a few days with nothing further.

                #41042
                SoulCybin Moderator
                Moderator
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                  Thank you everyone for sharing your own experience with SoulCybin. We truly appreciate it!
                  We use UPS for delivering our packages and sometimes it does happen that it gets delayed or lost on the way. Unfortunately, it’s out of our control UPS services, but we will always find a solution for our members in case of something like this happens.
                  If you have reached us via email, please keep in mind it can take between 24 to 48hs for our team to respond.

                  Thank you for your patience!

                  #41075
                  Nicole Taylor
                  Participant
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                    I would definitely reach out to the company, I have never had any issues and they have arrived super fast!

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